Effective Date: May 10, 2025

1. Introduction

Oranique ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, hold, use, and disclose your personal information when you visit our website https://oranique.com.au (the "Site"), use our services, or make a purchase from us, or otherwise communicate with us regarding the Site (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose personal information we have collected pursuant to this Privacy Policy.

By accessing or using any of the Services, you consent to the collection, holding, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use any of the Services.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated Privacy Policy on the Site and revise the "Effective Date" accordingly. We encourage you to review this Privacy Policy periodically for any changes. 

3. What Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide you with our Services and to operate our business. The types of personal information we may collect include:

• Identity and Contact Information: Your name, email address, postal address, phone number, username, and password (for account registration).
• Order and Transaction Information: Details of the products you purchase, order history, shipping address, billing address, payment information (note: we use secure payment processors, and we may not directly store your full credit card details), and communication related to your orders.
• Website Usage Information: Information about how you interact with our Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information may be collected through cookies and similar tracking technologies.
• Marketing and Communication Preferences: Your preferences for receiving marketing communications from us.
• Customer Support Information: Information you provide when you contact us for support, including the content of your communications.
• Other Information: Any other information you choose to provide to us.

4. How We Collect Your Personal Information

We collect your personal information in the following ways:

• Directly from you: When you create an account on our Site, place an order, subscribe to our newsletter, contact us via email or contact forms, participate in surveys or promotions, or otherwise interact with our Services.
• Automatically: When you browse our Site, we may collect certain information automatically through cookies, pixels, and similar tracking technologies.
• From third parties: We may receive personal information from third-party service providers that assist us with payment processing, shipping, marketing, and website analytics.

5. How We Hold Your Personal Information

We take reasonable steps to hold your personal information securely and to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

• Using secure servers and encryption technologies (where appropriate).
• Implementing access controls to limit who can access your personal information.
• Regularly reviewing our security measures.

We also rely on the security measures implemented by Shopify, our e-commerce platform provider. You can find information about Shopify's security practices in their documentation.

6. How We Use Your Personal Information

We may use your personal information for the following purposes:

• To provide and improve our Services: Processing your orders, managing your account, personalizing your experience on our Site, and ensuring the functionality of our Services.
• To communicate with you: Responding to your inquiries, providing customer support, and sending you transactional emails related to your orders and account.
• For marketing and promotional purposes: Sending you newsletters, special offers, and other marketing communications (where you have opted in or as otherwise permitted by law). You can opt out of these communications at any time.
• For website analytics and improvement: Understanding how users interact with our Site to improve its design, functionality, and content.
• For legal and compliance purposes: Complying with our legal obligations, resolving disputes, and enforcing our agreements.
• For security and fraud prevention: Protecting our business and our customers from fraudulent activities.

7. How We Disclose Your Personal Information

We may disclose your personal information to the following third parties for the purposes described above:

• Service providers: Third-party companies that provide services on our behalf, such as payment processors (e.g., Shopify Payments, PayPal), shipping and delivery companies, marketing and advertising platforms, website analytics providers, and IT service providers.
• Shopify: As our e-commerce platform provider, Shopify will have access to your personal information to provide their services to us. Their use of your information is governed by their Privacy Policy.
• Our related entities: To our affiliates or related companies for business purposes.
• Legal authorities: If required by law or legal process, we may disclose your personal information to law enforcement agencies, government bodies, or other relevant authorities.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• With your consent: We may disclose your personal information to other third parties with your explicit consent.

8. International Transfers of Personal Information

We may transfer your personal information to recipients located outside of Australia. For example, Shopify's servers and some of our service providers may be located overseas. When we transfer your personal information overseas, we will take reasonable steps to ensure that the recipient handles your personal information in accordance with the Australian Privacy Principles or a substantially similar law, or we will have a contract in place with the recipient that includes standard data protection clauses. The countries to which your personal information may be transferred includeUnited States, Canada, and others where Shopify or its partners operate.

9. Your Rights Regarding Your Personal Information

Under the Australian Privacy Principles, you have certain rights regarding your personal information, including:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any personal information we hold about you that is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
• Right to Opt-Out of Direct Marketing: You can opt out of receiving direct marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.
• Right to Make a Complaint: If you have a complaint about how we have handled your personal information, please contact us using the details below.

To exercise any of these rights, please contact us at hello@oranique.com.au. We may need to verify your identity before processing your request. We'll investigate your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Analytics and Cookies

We may use analytics and behavioural tracking technologies, including cookies and similar tools, to understand how visitors interact with our Site. This may include information such as pages viewed, time spent, navigation patterns, and general engagement with our content. We use this information to improve the design and functionality of our Site, enhance your shopping experience, measure the effectiveness of our marketing, and deliver relevant advertising, including retargeting on social media and other platforms.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site. For more information about Shopify's use of cookies, please see https://www.shopify.com/legal/cookies.

11. Third-Party Websites

Our Site may contain links to websites operated by third parties. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights, please contact us at:

Email: hello@oranique.com.au

Sochka Systems Pty Ltd ABN 85 678 105 434

Last Updated: Aug 21, 2025